You can update your PIN by logging in to your account and doing the following:
1. Click on 'My Account' or alternatively visit https://www.belldirect.com.au/account.
2. Locate 'Account Security' and click on 'PIN'
3. Enter your current PIN
4. Type in your new PIN
5. Click on 'Change' and your PIN will be updated
If your account has been locked due to multiple attempts of incorrect PIN, please call us at 1400 786 199 and have your account details ready for verification. Our operating hours are Monday to Friday, 8am to 7pm AEST.