You can update your password online via your Bell Direct account. Once logged in, follow the steps below:
1. Select “My Account” from the top‑right corner of the screen. Alternatively, you may access this section directly via the My Account page on the Bell Direct website.
2. Navigate to “Account Security” and select “Password.”
3. Enter your current password.
4. Enter and confirm your new password.
5. Click “Change” to apply the update.
If you are unable to log in to your account, please contact us on 1300 786 199 or reach out via Live Chat.
During the call or chat session, identity verification will be required. This includes a one‑time password (OTP) sent to your registered mobile number, along with a series of security questions. For your convenience, please ensure your phone and account details are readily available.
Phone support is available Monday to Friday, from 8:00 am to 5:30 pm (Sydney time).
Live Chat support is available Monday to Friday, from 9:15 am to 6:30 pm (Sydney time).
Our team is committed to supporting you and ensuring the security of your account.