Overview:
If you receive an error message when trying to place a trade, there are a few common causes and steps you can take to resolve the issue.
Troubleshooting steps:
1. Check your trading status
Make sure your trading status is active. If it has been turned off, you won't be able to place trades until it's reactivated.
To reactivate your trading status, you may need to complete some forms. Please contact our support team for assistance.
2. Technical errors
If your trading status is active but you're still seeing a technical error, please contact our support team for help resolving the issue.
3. Macquarie staff members
If you're a Macquarie staff member, certain stock or ETF trades may require phone verification before they can be placed. Please email the PTA Clearance Approval Email to support@belldurect.com.au and call us on 1300 786 199 to complete the verification process and place the order over the phone at internet rates.
Need help?
If you've followed the steps above and are still unable to place a trade, please contact our support team via Live Chat or call us on 1300 786 199.
Phone support is available Monday to Friday, from 8:00 am to 5:30 pm (Sydney time).
Live Chat support is available Monday to Friday, from 9:15 am to 6:30 pm (Sydney time).