To view an order on our website:
- You can check your order status by clicking on the Orders section
- You can also elect to receive trade confirmation by email
To amend your order on our website:
- Choose the order you wish to amend in the ‘Open orders’ section of the ‘Orders‘ page
- Make the required change (e.g. quantity, price or order validity)
To amend only the price of a partially-filled order, leave the quantity unchanged. Our platform is able to recognise any partially-filled amounts and amend only the amount that is still unfilled in the market.
To cancel an outstanding order on the website:
- Choose the order you wish to cancel in the ‘Open orders’ section of the ‘Orders‘ page
- Select ‘Cancel’
Alternatively, you can call the Customer Service team on 1300 786 199.
There are no extra charges to amend or cancel orders.