What if I'm locked out of my account?
To unlock your account, please call us at 1300 786 199 or approach us via Livechat. During the call/chat, we will need to verify your identity through One Time Password sent to your mobile and a series of security questions. Please have your phone & account details ready for verification. Our phone lines are open Monday to Friday 9am to 5.30pm Sydney time, while our chat communication line is open from 9.15am - 6.30pm Sydney Time.
How do I reset my PIN?
To reset your PIN, please call us at 1300 786 199 or approach us via Livechat. During the call/chat, we will need to verify your identity through One Time Password sent to your mobile and a series of security questions. Please have your phone & account details ready for verification. Our phone lines are open Monday to Friday 9am to 5:30pm Sydney time, while our chat communication line is open from 9.15am - 6.30pm Sydney Time.